Support & Service
Real Support from Real Engineers
When you choose Control Concepts, you’re not just buying a power controller – you’re gaining a partner focused on keeping your operation running.
Support Pages
All the information you need
How to Order
Configure and order the right controller for your application.
Repairs & Upgrades
Get your controller evaluated and back in service.
Troubleshooting
Diagnose issues and find practical solutions fast.
FAQ
Quick answers to common technical questions.
Warranty
Understand coverage, terms, and support options.
Order Tracking
Learn how to check the status of your order.
Support should be simple
When you call,
we answer.
When you call Control Concepts, a knowledgeable person answers – not a voicemail system. Our U.S.-based team help you move forward quickly, whether you’re troubleshooting an issue, selecting a replacement, upgrading or configuring a new system, or optimizing performance.
Fast Responses, Real Solutions.
With same-day quote responses, expert troubleshooting, and long-term application support, we’ll help you find the right solution – quickly and reliably.
Inventory Ready When It Matters
We maintain extensive inventory so you can get replacements fast. Most items ship same-day or next-day, helping you minimize downtime and get back up and running.
Quick Warranty Support
If your controller is under warranty, we’ll handle your RMA efficiently and get you back online as quickly as possible. Our goal is simple: resolve the issue and minimize disruption to your operation.
Support That Doesn’t Expire
Our commitment doesn’t end when the warranty ends. Control Concepts controllers are built to last for decades. It’s not uncommon for us to support units that have been running since the 1980s.
Support Video
See how we support our customers.
Customer Support & Trust
Support that goes
beyond installation.
With Control Concepts, support doesn’t end at installation. From clear documentation and expert troubleshooting to long-term repair and maintenance, our U.S.-based engineers are here to keep your SCR power controllers running reliably – today, tomorrow, and decades into the future.
“Zachary is knowledgeable, quick to find a solution, and seems to be dogmatic in his search of it. What a delightful service chat this has been!”
Live Chat User
“I wish every supplier had this support.”
Live Chat User
“Jeff was very informative and went above and beyond to provide additional feedback for wiring alarming into our control scheme.”
Live Chat User
“Zach took the time to thoroughly describe the differences between the ATOM and the MicroFusion, as well as build a part number and compare the costs. That was extremely helpful and gave me what I needed to decide between the two. I really appreciated his help.”
Live Chat User
“I can’t remember when I have had better customer service!”
Live Chat User
Your production line needs precision, reliability, and quick answers always.
When failure isn’t an option, work with engineers who understand what’s at stake and are ready to help.