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Industrial Grade Solutions

We provide custom pricing for bulk and OEM orders, ensuring value. Our plans adapt to your needs.

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Repairs & Upgrades

Control Concepts, Inc. offers repairs and maintenance for all our power controllers, quickly and at the lowest possible cost. While most repairs can be completed in 1 to 3 weeks, one day turnaround may be possible for an emergency.

If your controller was purchased through an OEM supplier, contact the supplier for assistance. If you have a Control Concepts controller that is in need of repair or maintenance, please fill out an RMA request form or call our sales department at (952) 474-6200 to diagnose the problem and receive an RMA number.

In order to streamline repairs and improve turnaround time, Control Concepts requires a purchase order (PO) with a $300 evaluation fee line item or an active credit card on file before an RMA number will be issued. If the repair is deemed to be a warranty-related repair following Control Concepts inspection, no charge will be billed against the customer’s PO or credit card.

For proper evaluation, please adhere to the following guidelines when returning controllers to Control Concepts.

  • Any controller that is judged to be a safety risk to our team or manufacturing facility will be rejected and shipped back at the customer’s expense. This includes controllers caked in grease or exposed to hazardous materials.
  • Properly packing a controller is one of the best steps you can take to ensure the controller is repairable. Although we commonly repair controllers 15+ years old and have a large inventory of replacement components, we often receive controllers that have additional damage from being poorly packed.
  • For the best possible turn-around time, properly label the return with the RMA number and include both a primary and secondary contact. A package without an RMA number labeled on its exterior will be rejected.
  • A photo can help us determine if your unit can be repaired.  We recommend forwarding one or more photos of any unit 15+ years old to our team.